We charge a general home consultation fee starting at $159. Prices differ for weekends, after hours and additional pets. See our Pricing page for more information.

During your pet’s visit, our Vet Dr Abby and Nurse Bec will come to your house, ensuring a fear-free experience for your pet. Our standard consultation fee of $159 is a comprehensive visit which includes a 45 minute consultation, a thorough physical examination, and covers the cost of travel to your location. Additionally, any necessary diagnostic testing, medications and a personalised medical plan will be provided to address your pet’s specific needs.

• Dedicated and Fear-Free Certified: Prioritising your pets’ well-being with a Fear Free certification, ensuring a stress-free experience.
• In-Home Convenience: Eliminating the hassle of clinic visits, providing personalised care for each furry family member.
• Comprehensive Services: With a dedicated Vet and Nurse available, we can extend our services to offer essential diagnostics like blood and urine testing, skin and ear cytology, lump checks and initial stage ultrasonography during home visits.
• Informed Decision-Making: Keeping you well-informed at every stage, explaining situations and treatment options, ensuring support in decisions for your pet.
• Building Lasting Relationships: Joyfully watching your pet’s progress, fostering strong bonds and lasting relationships with each of your beloved pets.

We welcome all dogs and cats for their assessment, regardless of their behaviour nature. Additionally, you can contact us via email, phone or the chat now box, to enquire with a special request for your Guinea pig, Rabbit or Rat. If we can assist with their unique needs, we’ll gladly do so. In cases where our expertise may not be best fit for your pocket pet, we are committed to redirecting clients to the most suitable options for your pet’s care.

We understand that pets may exhibit aggressive behaviour due to anxiety, fear or pain, and we aim to create a safe and accommodating space for them. Kindly inform us if your pet displays aggression, as this information is crucial for implementing necessary safety measures.

Our Veterinarian prioritises the safety of all involved, including your pet, yourself and our team. Professional and safe handling techniques such as the use of a muzzle, fear-free restraints, or, if necessary, mild sedation, may be employed. Please note that under certain circumstances we may be unable to safely examine your pet, this will still incur a consultation fee with a comprehensive plan to implement to reduce your pets stress in future consults.

Our services are tailored to accommodate multi-pet households, recognising that each pet may have unique needs and reasons for a visit. Your pets’ individual needs are our priority, and we strive to make the Veterinary care process seamless for your entire household, therefore we offer multi-pet consultations.

We extend our compassionate support by providing home euthanasias, ensuring genuine and caring visits that honor your pet’s journey with the gentlest goodbye they deserve. We understand that saying goodbye to your fur-family member is an emotionally challenging time, and aim to make it as peaceful as possible.

You are welcome to reach out to us for a heartfelt conversation about your current situation and decision-making process. We are here to provide comfort and understanding.

In addition to our euthanasia services, we offer assistance in planning aftercare for your special friend through an external cremation company: Eden Hills. Options include home burial, cremation without the return of ashes OR cremation with the return of ashes in a vessel of your choice, and keepsakes. We collaborate with Eden Hills, a trusted company dedicated to fulfilling your aftercare preferences with the utmost care and respect.

For the well-being of your cats during our visit, kindly secure them in a quiet area with minimal hiding spaces. Ensure easy access to a blanket or towel, and please provide their favourite treats to make the experience more positive for your cat.

Similarly, for dogs, secure them in a place where they feel most comfortable. In cases where your dog may exhibit signs of aggression as a fear or pain response, they are required to have a collar or harness and lead for added safety. These measures contribute to a secure and stress-free environment during our visit.

To refill a prescription, it is necessary for the patient to have been seen by our Vet. Scripts and refills can be provided for up to 6 months, depending on the condition. It is a legal requirement for your pet to be physically examined at least once every 6 months for ongoing medications.

You can conveniently request a prescription refill through our website, via email, over the phone, or during your scheduled home visit. We strive to make the process seamless for you and ensure the continued well-being of your pet.

For more information visit the ‘Fill Prescription’ page on our website.

We can provide medication, however being a mobile practice we keep limited stock on hand and may not have your medication available to deliver. If we do have your medication available there is a $20 delivery fee, direct to your door, plus the cost of the medication.

If we do not have the medication, we can renew the prescription and you can either collect from your local pharmacy or order online via petchemist.com.au

Please refer to the ‘Fill Prescription’ page on our website for full details and costs associated with the prescription process.

Our accepted payment methods include EFTPOS card payments or Afterpay. While cash payments are accepted, please note that due to our mobile nature, we may not have spare change on hand.

Please be advised that full payment is required at the time of consultation to ensure a smooth and efficient process. Thank you for your understanding.

While we do not provide payment plans, we provide the option of Afterpay for our services, offering you a convenient and flexible payment option for our services.

Kindly inform us if you wish to have your consultation processed for an insurance claim, and we will facilitate the sending of the invoice and consultation notes for submission to your provider. We recommend enquiring with your insurance provider to ascertain coverage for mobile Vet visits. Your proactive communication allows us to assist you seamlessly with the necessary documentation for reimbursement from your provider.

Clients are responsible for scheduling appointments in advance. A cancellation notice of 24 hours is required, and failure to do so OR failure to be present for the appointment may result in a cancellation fee.